Clients & Projects
Agencies or service providers I have worked through or with:
- Protiro Inc.
- WestNet Learning Technologies
- eTrinsic, Inc.
Redesigned and rewrote old manual for the Spectra blood apheresis system. Split original engineer-written manual (628 pages long) into four separate manuals: a general user manual (called Essentials, which included basic setup, maintenance, and operation of both hardware and software, operating theory, general troubleshooting, and peripheral use instructions) and three other manuals that addressed specific procedures (the Therapeutic Apheresis, Cell Therapy, and Platelet Collection guides, each of which included important hardware, software, and troubleshooting information specific to each procedure). Also wrote new procedures. Spec’d and created graphics for all documentation, and wrote all documentation for localization. [more and samples…]
Worked with a small proposal team to compile and edit a large proposal for the Defense Information Systems Agency (Department of Defense). Worked on the nonclassified portions of the proposal (totaling hundreds of pages). Turnaround had to be extremely quick and accurate and meet both DoD and FAR (Federal Acquisition Regulation) requirements.
Maintained and updated manuals for power supplies (8–150 Kw), matching network power controllers, arc-handlers, and other related hardware and software. Documentation included user manuals, training documentation, installation manuals, and troubleshooting and repair manuals. Each manual was customized by researching and writing new material, procuring new graphics, gathering and editing existing material, and managing a complex system of conditional text.
Researched and wrote manuals for new water quality testing instruments to be used in the lab or the field, including peripherals, maintenance, troubleshooting, and software documentation. Wrote and designed manual content for localization. Created new graphics and spec’d others. [sample…]
Designed, researched, and wrote user manual for a new sedation delivery system.
Set up and managed documentation department within Hewlett-Packard’s Manufacturing Test Business Unit (MTBU) in an ISO-9000 environment. Managed personnel and projects, created version control system, and produced and published internal process and procedure documentation.
Researched and wrote manuals for a wide range of Hach products, from small test kits for field work to laboratory turbidimeters and peripheral devices for large-scale installations. Most manuals included installation, maintenance, and troubleshooting instructions, and were written for localization. Managed projects and spec’d graphics. [sample…]
Indexed 300-page book on battery management systems for large lithium-ion battery packs.
Researched and wrote user and administrator guides and online help for Aegis’ Discoverant software, which allows pharmaceutical and biotechnology firms to track and analyze manufacturing and process development data to control and improve processes and enable effective collaboration. [samples…]
Wrote online help and reference documentation for Vertis’ customized, integrated advertising and marketing solution applications. Edited proposals. Performed QA on software while working with it. [sample…]
Designed, researched, and wrote owner’s manuals for 16-inch telescopes, including maintenance, troubleshooting, repair, and software documentation. Spec’d and cleaned up photographs and technical drawings.
Edited books for training and classroom use: Emergency Vehicle Operations (ISBN 0-9727134-0-9) and Critical Incident Management (ISBN 0-9727134-2-5).
Researched and wrote online help, online manuals, and printed installation guides and user manuals for Allocity’s Microsoft Exchange storage administration applications, Live!Ex and Allocity SAN Manager.
Researched and wrote online help for Mincom’s extensive Planner’s Workbench application.
Edited and reformatted manuals and data sheets for digital processors and ethernet transceiver macros. Cirrus Logic is a leading manufacturer of signal processing components for audio and energy applications.
Edited articles for the Journal of Animal Science. Communicated with authors about changes, clarifications, and missing information. Edited and formatted major supplement issue.
Edited articles for the Crop Science journal and The Plant Genome. Communicated with authors about changes, clarifications, and missing information.
Edited articles for the Crop Management, Applied Turfgrass Science, and Forage and Grazinglands. Communicated with authors about changes, clarifications, and missing information.
Attended high-tech conference on IT security, took notes and made audio recordings, and wrote detailed reports on the proceedings for the client. Attended TheUserGroup (TUG) conference on distribution and pricing, wrote summaries and news articles on selected sessions, and wrote two software white papers.
Researched and wrote online help for both the on-site and centralized versions of Copic’s Practice Quality software.
Researched and wrote online help and What’s This help for the company’s ASPEN Explorer, an application to aid Federal Health Care Financing Administration (HCFA) employees survey health-care facilities.
Created SGML structured versions of a number of internal manuals and documents for company’s ETL (extract, transform, load) system and helped test ETL function. Also placed localized text and graphics into clients’ documentation formats, and corrected final pagination, variables, and master pages.
Wrote online help for administrators and users of the company’s intranet portal and multitude of internal applications. Developed content for training materials.
Researched and wrote online documentation for the company’s T+E Reconciler application, which helped organizations manage their travel and entertainment spending.
Provided consulting and editing services for written proposal and online content. James Engineering designs and manufactures custom gear-deburring machines, manufacturing lines, and unique racing chassis.
Researched, designed, and created industry-targeted brochure for cleaning concrete masonry. Supervised professional photography.
Researched and wrote glossary definitions for a network design manual.
Placed localized text and graphics into clients’ documentation formats. Corrected final pagination, variables, and master pages.
Provided consulting and editing services for writing, formatting, and localization production.
Wrote crisis communication plan for whitewater rafting company.
Rewrote and reformatted reference manuals for volunteers. Reformatted and updated forms. Wrote press releases, articles, and meeting minutes.
Researched and wrote articles on fitness, safety equipment, and other racing issues. [sample…]
Rewrote manual for racing clutch.
Researched and created content for website promoting and supporting beginning kart racers.