Clients/Companies & Projects

These clients and projects represent many of my most notable clients and favorite projects.

Southwest Regional Partnership on Carbon Sequestration (SWP)

Under the U.S. Department of Energy’s Regional Carbon Sequestration Partnerships initiative. Compiled and edited the comprehensive final report (480 pages) covering more than 20 years of carbon capture, utilization, and storage (CCUS) research across 8 states and multiple partner organizations, including universities and state geological surveys.

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Carbon Utilization Storage Partnership (CUSP) of the Western United States

A U.S. Department of Energy–funded initiative investigating carbon storage feasibility and related subsurface research across the western United States. Compiled and edited the program’s comprehensive final report (900+ pages) covering 5 years of multidisciplinary research across 9 states, 3 national laboratories, and numerous partner organizations, including universities and state geological surveys.

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The Petroleum Recovery Research Center (PRRC) at New Mexico Tech (NMT)

Designed an institutional repository to capture, organize, and provide access to approximately 50 years of department research outputs, including reports, presentations, datasets, and other materials. Incorporated Dublin Core Metadata Terms and created a phased implementation plan. Also developed department publications infrastructure, including a style guide with templates and copyright guidance and a department newsletter. Compiled and reported annual publication and presentation statistics and contributed to the department website and social media content.

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Cherokee Nation Technologies / USDA

Wrote and maintained user documentation for enterprise software in an Agile environment for the team’s contract with the USDA Federal Grain Inspection Service. Edited other documentation as needed. Also reported application bugs and user interface issues, tested fixes, gathered project specifications and requirements, and provided feedback on UI design.

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Southwestern Power Administration (SWPA)

Designed, wrote, and maintained internal documentation for the Southwestern Power Administration, an agency within the U.S. Department of Energy. Consolidated and rewrote the agency’s contracts and memorandums procedure documentation in response to a DOE audit. Replaced an outdated collection of photocopied documents with a single, comprehensive, current procedures manual, recreating source files where originals no longer existed and adding graphics of the actual forms used in each process. This contract work was managed through Cherokee Nation Operational Solutions.

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COBE BCT / Gambro BCT

Redesigned and rewrote old manual for the Spectra blood apheresis system. Split original engineer-written manual (628 pages) into four separate manuals: a general user manual (Essentials, which included basic setup, maintenance, and operation of both hardware and software; operating theory; general troubleshooting; and instructions for peripherals) and three other manuals that addressed specific procedures (the Therapeutic Apheresis, Cell Therapy, and Platelet Collection guides, each of which included important hardware, software, and troubleshooting information specific to each procedure). Wrote new procedures. Created some of the graphics and worked with technical illustrator and graphic artist to create the rest. Wrote all documentation for localization. [more and samples…]

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Level 3 Communications

Worked with a proposal team to compile and edit a large proposal for the Defense Information Systems Agency (U.S. Department of Defense). Worked on the nonclassified portions of the proposal (totaling hundreds of pages). Turnaround was extremely quick, and the text and the details in the document had to be accurate and meet both DoD and FAR (Federal Acquisition Regulation) requirements.

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Alliance of Crop, Soil, and Environmental Science Societies

Edited scientific articles and conference/symposia proceedings for the Journal of Animal Science, Crop Science, The Plant Genome, Crop Management, Applied Turfgrass Science, Forage and Grazinglands, and the Soil Science Society of America Journal. Communicated with authors about changes, clarifications, and missing information. Cleaned up English manuscripts for authors whose primary language is not English.

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Advanced Energy Industries

Maintained and updated manuals for power supplies (8–150 kW), matching network power controllers, arc handlers, and other related hardware and software. Documentation included user manuals, training documentation, installation manuals, and troubleshooting and repair manuals. Each manual was customized in Adobe FrameMaker by researching and writing new material, procuring new graphics, gathering and editing existing material, and managing a complex system of conditional text.

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Hewlett-Packard / Agilent Technologies

Created and managed a new documentation department within Hewlett-Packard’s Manufacturing Test Business Unit (MTBU) in an ISO-9000 environment. Managed staff, established documentation procedures and version control systems, organized existing documentation, and wrote new process and procedure documentation for the department’s products and internal workflows.

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Hach Company

Researched and wrote manuals for a wide range of Hach water-quality testing products, from small test kits for field work to laboratory turbidimeters and peripheral devices for large-scale installations. Most manuals included installation, maintenance, and troubleshooting instructions and were written for localization. Managed projects. Worked with technical illustrator to create graphics. [sample…]

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Sartorius Mechatronics

Researched and wrote manuals for new water-quality testing instruments to be used in the lab or the field, including peripherals, maintenance, troubleshooting, and software documentation. Wrote and designed content for localization. Created some of the graphics and worked with technical illustrator to create the rest. [sample…]

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Ethicon Endo-Surgery (a Johnson & Johnson company)

Designed, researched, and wrote the user manual for a new sedation delivery system (combined device and software) intended for FDA approval. The manual was written for clinical professionals and designed to serve as both the FDA submission document and the eventual end-user manual.

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Deborah Fidler, PhD, and Nathaniel Riggs, PhD at Colorado State University (CSU)

Edited multiple NIH research grant proposals in human development and family studies, with a focus on Down syndrome and conditions that can accompany it. Ensured precise language, formatting consistency, and compliance with NIH requirements. All proposals were funded, including some that had been previously rejected before editing.

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Aegis Analytical Corporation

Researched and wrote user and administrator guides and online help for Aegis’ Discoverant software, which allows pharmaceutical and biotechnology firms to track and analyze manufacturing and process development data to control and improve processes and enable effective collaboration. [samples…]

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Vertis Digital Solutions Group

Wrote online help and reference documentation for Vertis’ customized, integrated advertising and marketing solution applications. Edited proposals. Performed QA on software. [sample…]

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Allocity

Researched and wrote online help, online manuals, and printed installation guides and user manuals for Allocity’s Microsoft Exchange storage administration applications Live!Ex and Allocity SAN Manager.

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Mincom

Researched and wrote online help for Mincom’s extensive Planner’s Workbench, a business management application serving the mining industry.

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Cirrus Logic

Edited and reformatted technical manuals and data sheets for semiconductor products, including digital signal processors and ethernet transceiver components, ensuring accuracy and consistency for an engineering audience.

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Alpine Technology Group

Researched and wrote online and embedded help for the company’s ASPEN Explorer, an application to help Federal Health Care Financing Administration (HCFA) employees to survey health-care facilities.

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The Dalbey Wealth Institute

Wrote online help for administrators and users of the company’s intranet portal and multiple internal applications. Developed content for training materials.

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Citicorp Diners Club International

Researched and wrote online documentation for the company’s T+E Reconciler application, which helped organizations manage their travel and entertainment spending.

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K&M Publishers

Edited books for training and classroom use: Emergency Vehicle Operations (ISBN 0-9727134-0-9) and Critical Incident Management (ISBN 0-9727134-2-5).

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